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Boston, MA. - July 15, 2004 - Frost & Sullivan recognized Surge Suppression Incorporated® for its commitment to excellence and customer value in the transient voltage surge suppressor markets with the 2004 Customer Value Enhancement Award at last night's awards banquet.
The award is presented each year to the company that has demonstrated exceptional abilities in maintaining and expanding its customer base. The company's innovative sales entry, customer acquisition, and value-creation strategies sets it apart from its competitors.
"Despite tough economic conditions, Surge Suppression Incorporated® has come out a winner, constantly increasing market share and enhancing product ownership value for its existing customers at a competitive cost", says Frost & Sullivan research analyst Vishal Sapru.
A key element of Surge Suppression Incorporated's® customer-centric approach is to work with clients from the design to the implementation stage and then monitor product development on a regular basis. Using customer input provides streamlined products and services that ensure a high degree of customer loyalty.
"By monitoring the pulse of product and customer needs, Surge Suppression Incorporated® has shown tremendous creativity in product innovation specifically designed with the customer in mind," notes Sapru.
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Developing products from a customer’s perspective enables Surge Suppression Incorporated® to deliver solutions that address unmet power quality needs. It offers a broad spectrum of products from low-end devices to sophisticated, high-end devices surge protective devices. As a result, it is capable of catering to the needs of a diverse clientele.
As part of its customer-focused strategy, the company continuously interacts with its customers by giving quick response to their queries through extended hours of technical support, timely service, online support and monitoring of the product, free power quality surveys, and e-mail.
It also aggressively pursues and collects customer feedback through its Web site feedback form or through its hotline communication. This enables present and prospective clients to gain access to product literature as and when required.
Realizing that an educated technical team is pivotal for effective customer support, Surge Suppression Incorporated® organizes training programs to provide the staff hands-on experience in offering customers practical solutions for unexpected operational issues. They also arrange seminars to educate customers regarding the theoretical and technical aspects of their solutions.
to deliver solutions that address unmet power quality needs. It offers a broad spectrum of products from low-end devices to sophisticated, high-end devices surge protective devices. As a result, it is capable of catering to the needs of a diverse clientele.
As part of its customer-focused strategy, the company continuously interacts with its customers by giving quick response to their queries through extended hours of technical support, timely service, online support and monitoring of the product, free power quality surveys, and e-mail.
It also aggressively pursues and collects customer feedback through its Web site feedback form or through its hotline communication. This enables present and prospective clients to gain access to product literature as and when required.
Realizing that an educated technical team is pivotal for effective customer support, Surge Suppression Incorporated® organizes training programs to provide the staff hands-on experience in offering customers practical solutions for unexpected operational issues. They also arrange seminars to educate customers regarding the theoretical and technical aspects of their solutions.
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Over 125 worldwide distribution channels and 25 Years of engineering expertise and experience provide unmatched services to present and potential customers. Backed by a solid business strategy and a strong product pipeline, Surge Suppression Incorporated® continues to strengthen its position in key markets such as manufacturing, education, and military facilities.
Surge Suppression Incororated’s® professional approach has been critical to success enabling it to constantly research, develop, and add new products. With customers being their top priority it is not surprising that the company goes the extra mile to ensure quality and safe products.
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Held in Boston, the Frost & Sullivan banquet honored world-class companies for outstanding performance and achievements in industrial technologies. An annual event, the banquet recognized the quality and merit of distinguished individuals and companies.
For more information on Surge Suppression Incorporated®, visit www.surgesuppression.com. |
About Frost & Sullivan
Founded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards are presented to companies that demonstrate excellence in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes. For further information, visit www.frost.com.
Contact:
Jamie Frizzell
210.247.2496
jfrizzell@frost.com
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©Copyright 2009 Surge Suppression Incorporated®
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